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Please join Tealeaf and Airlines Reporting Corporation (ARC) for a 35 minute replay where you will learn how to establish a competency in online customer experience management. A competency powered by the continuous feedback loop you...
August 22, 2007
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Challenged with year-over-year increases in online and offline contact volume, service organizations are seeking to deflect live contacts to self-service and asynchronous channels; however, organizations are largely failing to...
December 20, 2005
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As service providers strive to build a reputation for quality services, hoping to reduce churn and attract new and loyal customers, the importance of the end-user's experience is paramount. This Webinar discusses the importance of the...
April 22, 2008
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Seyfer Automotive made its nine employees more productive with the Cisco Smart Business Communications System....
September 1, 2007
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The inaugural Call Center Satisfaction Index results were released this week and to no one's surprise, PC call centers came in last among six industries surveyed. Why do 25% of people hang up on calls without their issue resolved and what are...
May 30, 2007
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The quality of the customer service experience increasingly factors into the consumers' purchasing decision and has long reaching implications on their retention, revenue and brand equity. This Webinar provides clues into how site...
April 1, 2004
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Hear Wade Lewis, CIO at Central Plastics discuss why his company chose Oracle over SAP. With US$78 million in revenue and 500 employees, Central Plastics needed a complete ERP solution in an on-demand environment that delivered best practices...
November 28, 2007
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Kichler Lighting enlists Cisco Unified Communications and Cisco Self-Defending Network to secure and expand the reach of business-critical information and strengthen employee and customer contact...
April 1, 2007
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Cisco Unified Communication solutions enable Japanese retailer to enhance customer...
September 1, 2006
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Access to accurate and complete customer data is becoming a major competitive differentiator in many industries. This webinar will describe how to create a single view of your customer data across your IT environment, and provide...
August 31, 2004
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